Last fall, 16 secret shoppers visiting branches at some of the nation’s biggest banks found out just how hard it was to close an account.
From fees to close accounts and transfer funds to so-called zombie accounts, some banks are making it harder for consumers to leave.
The Prime Performance 2011 California bank and credit union survey has ranked The Golden 1 Credit Union the top financial institution in several categories, including overall customer experience. The survey distinguishes Golden 1 as a top performer in customer service and satisfaction.
Report author says the "big banks are sitting on their assets."
When Bank of America announced a monthly $5 debit card fee would take effect in 2012, questions about the potential backlash ran through my head. Would consumers put up with this? Would the bank cancel the fee to combat lost business? How angry would the fee make Gen Y?
McGraw-Hill FCU goes after banks by name.
If a new report is any indication, online banking adoption appears to have reached its limit.
Groupon, Mint, Netflix, Starbucks failed test; Bank of America, CitiBank, USAA and Wells Fargo passed.
As is the case in many other states, small businesses continue to feel the freeze in New Jersey as their lines of credit and credit card balances have been slashed despite their ability to meet their obligations.
Notwithstanding the exit by big banks, Arizona's largest credit union, the $2.8 billion Desert Schools Federal of Phoenix, remains in the industry mainstream where it comes to free checking services with 62% of its members in the mix.