Repetitive yet necessary tasks such as counting cash and scanning checks steal away precious time that branch employees could be devoting to servicing their members.
It’s easy for credit unions to make assumptions about Gen Y. For example, they’re all techies in search of the latest gadget. The only way to grab their attention through advertising is with bells and whistles. And forget seeing them inside a branch–they only bank at ATMs or on mobile...
The $925 million Empower Federal Credit Union in Syracuse, N.Y., is now offering digital signing of documents to its 96,000 members.
The end of January should be a little less taxing for Star One Credit Union from now on, thanks to some outsourced automation technology.