Amancio Ortega Gaona

  • How Zara Took Customer Focus to New Heights

    Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using big data in day-to-day operations and implementing very effective processes...

  • How Zara Took Customer Focus to New Heights

    This Opinion piece focuses on how a Spanish entrepreneur's unparalleled success can be a lesson to credit unions.

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