A new report from Aite Group predicts online banking conversions will increase.
Aite Group follows up on 2012 survey to see if lending challenges have changed.
The one clear fact in the raging debate about the role of branches for credit unions is that the voices are getting louder on both sides, with some insisting that clinging to branches is strangling the industry’s profitability while others say that the personalization is what makes credit unions different.
This preview from next week's print edition takes another look at the possible fate of bricks-and-mortar branching.
Consumers are increasingly tapping their smartphones and tablets to manage their money, a trend that may push personal financial management tools into the mainstream and open new opportunities for credit unions to help their members in real time.