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• Don’t Let Exceptional Service Become an Empty Promise

  By John Levy  |  September 20, 2012

  Credit union membership today is undoubtedly diversifying. While this is a welcomed evolution, it requires supporting a growing number of diverse member expectations.

• Gen Y Values Mobile But Still Visits Branches: Study

  By Natasha Chilingerian  |  June 25, 2012

  When you think of Gen Y’s preferred banking activity, the thought of waiting in the teller line at a branch doesn’t exactly come to mind.

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  Financial Planning: Recession Prompts More Retirement Questions

  By Michelle A. Samaad  |  May 14, 2012

  At a recent investment education seminar at a large hospital in Boston, Matthew Morrow witnessed what he says is a shift in who were asking some of the more poignant questions.

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  Chatter Becomes a Tool for New Marketing CUSO

  By Michelle A. Samaad  |  September 25, 2011

  With the average age of members hovering above the mid-40s range, courting a much younger segment has increasingly become a top priority for some credit unions.

• iPhone Users Keenest on Mobile Banking

  By Robert McGarvey  |  August 23, 2011

  British survey finds uncurbed enthusiasm for app banking among iPhone users.

• Retirement May Mean $190 a Month for Some

  By Michelle A. Samaad  |  December 8, 2010

  If the median retirement savings of $29,000 for those ages 50 to 59 is any indication, some retirees may be getting only $190 per month over a 20-year period.

• Keep Boomers Satisfied by Getting Personal

  December 1, 2010

  Today, the baby boomer population is one of the largest in the United States. In fact, there were almost 76 million Americans born during the baby boomer period, from 1948 to 1960.

• Sunmark Takes a Personal Approach and Taps Staffers for Market Insights

  March 17, 2010

  Sunmark Federal Credit Union has taken a layered personal approach to reaching out to Gen Y.