The brutally honest feedback from a recently assembled focus group of small business owners revealed most of them won’t even consider aligning with a financial institution if there isn’t a robust suite of online banking and technology services.
Credit unions advised to "step it up a notch or two" to serve small businesses.
Big Wisconsin credit union stays in 20-year core processing relationship with Fiserv, adds solutions.
Credit unions definitely don’t want to spam their members, and they don’t want them to feel like they’re being sold something they don’t need.
A system upgrade at the $1.5 billion Kern Schools Federal Credit Union caused frustration for members who said they could neither access their accounts nor reach anyone for help.