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December 5, 2013 | By Tom Farquhar
This Opinion piece looks at how best to deploy credit union contact centers during the holiday shopping spree.
October 7, 2013 | By Lori Kyker
This Opinion piece looks at the benefits of workforce management tools in contact centers.
From ACI Worldwide
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Nov 17 | Lynette Gil
Nov 13 | Roy Urrico
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Nov 20 | Peter Strozniak
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