Enhanced complaint process transparency gives credit unions the opportunity to learn from their mistakes.
Comment period will begin in January after the OTR is published in the Federal Register.
The agency's budget documents and OTR reports are now online, but many are calling for more information.
WASHINGTON - The NCUA chairman creates a stir during a congressional hearing but promises to accept input on the OTR.
The agency should include credit unions in processes that they ultimately fund.
NCUA Board Member Mark McWatters supports a bill that would require NCUA budget hearings.
The newly-introduced bill would require the NCUA to seek public input on its budget.
Bureau also seeks input on how to highlight positive consumer experiences.
WASHINGTON - Former Arrowhead CU executive turned congressman Pete Aguilar (D-Calif.) says the NCUA should ensure budget transparency.
A NAFCU-backed bill introduced by Rep. Mike Mulvaney (R-S.C.) would require a GAO study of the NCUA's operating budget and funds.