Services and solutions that push the envelope of what members expect and what credit unions can deliver can sometimes blur the lines between managing technology and member service.
The affinity that Ann South has for those small, scrappy credit unions that
While it may have started small, no one is likely ever to accuse the $64 million Hope Community Credit Union of thinking small.
One of the credit union movement's best friends in Congress was on the ropes politically. So who are you going to call?
Charlotte, N.C., may be big banker territory but Vice President Marketing/Business Development Deb McLean has managed to help Carolina Postal Credit Union carve its own niche with a mix of innovation and a bit of irreverence.
When Pamela O'Connell took the helm at Heartland Credit Union eight years ago, she was faced with a lot of angry, frustrated and betrayed employees.
For the State Employees Credit Union Board, "all for one and one for all" is not just talk.
Dan McGowan, sometimes stumbles over his words when discussing the credit union movement and his work at Tallahassee, Fla.-based Envision Credit Union.
Getting to the heart of things is a passion for Ben Morales, whether it's making the most of his credit union's core processing system or helping his employer focus on the core values of being a credit union in the first place.
What attributes would one use to describe Tom Glatt, the stalwart president/CEO of Continental Federal Credit Union--a man who never wavered during the nearly two-month, unwanted Wings Financial FCU merger campaign attempt last spring?