The creeping economic recovery has pushed credit unions to think more creatively to generate new revenues and efficiencies. A story we posted referring to Kern Schools Federal Credit Union last year drew an angry comment from a member recently.
Study of nearly 230,000 social media conversations finds better customer service, rates, fees the motivator; rewards, community feelings bottom of list.
Creative thinking at Kern Schools FCU, NCUA dual chartering issue and social media are covered in this week's column by Editor/Publisher Sarah Snell Cooke.
Comments sought on guidance that includes compliance and legal, operational and reputational risk of new channels.
Customer service and marketing are blending into one place, and education is next.
The report’s respondents used a combination of financial company blogs, Facebook, LinkedIn, Twitter and YouTube.
Members 1st Credit Union wants to help local businesses, so it’s turned to the Mob.
QUEsocial’s solution translates Filene’s research on social media into actionable results, provides ROI tools, organizations say.
Chatter Yak! is making it easier to run worry-free contests, sweepstakes via social media channels like Facebook and Twitter.
Insurers believe risk exposure growing as more small- and medium-size companies use social media.