Online commercial accounts present tempting targets.
Credit unions may not be capturing the cost savings delivered by the mobile channel.
This Opinion piece looks at how credit unions can use the right delivery channel at the right time.
During a recent evaluation of a group of banks on customer effort levels required to interact in areas like branch banking, mobile websites, customer assistance and online banking, the results showed that the 45 to 65 age group, the most frequent bankers exerted the most effort to bank online.
Company says more than 100 clients for new service. Massachusetts credit union stays with Portico.
Minnesota credit union uses uOpen tools to offer new membership, savings, checking, money market account openings.
Security company iovation and CEB's TowerGroup announced Aug. 13 that 20% of all online financial transactions are performed on a mobile device. That figure is up from just 11% in 2012.
Malauzai Software says average monthly growth rate is 4.19% among its 108 credit union and bank clients.
Last month, the $780 million 3Rivers Federal Credit Union of Fort Wayne, Ind., became the nation’s first credit union to launch Picture Pay.
Iovation research shows that mobile now claims 20% of all online financial transactions.