member service

  • How Zara Took Customer Focus to New Heights

    Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using big data in day-to-day operations and implementing very effective processes...

  • How Zara Took Customer Focus to New Heights

    This Opinion piece focuses on how a Spanish entrepreneur's unparalleled success can be a lesson to credit unions.

  • Asset Size Does Not Define Pro-Consumer CUs

    A legitimate and common complaint regarding the Dodd-Frank Act is that it not only did not resolve too big to fail wherein the taxpayer is on the hook for the ­missteps of the nation’s largest banks.

  • Be Easy, Consultant Urges

    ATLANTIC CITY, N.J. — Following a sales-service philosophy is becoming increasingly important to implementing new revenue strategies for credit unions, Jeff Rendel, president of Rising Above Enterprises, advised attendees of the New Jersey Credit Union League’s Annual Conference last week.

  • Truliant Insists on Single-Minded Focus on Member Service

    The board and management at Truliant Federal Credit Union often talk about meeting Truliant’s top priority: improving the financial well-being of 190,000 members.

  • Public Service CU Ramps Up Service to Public

    Suburban Detroit credit union launches updated Remote Service Department with green theme included.

  • Long-Term Growth Starts With School Days

    Children are your conduit to new and younger members. My kids’ school has a bank branch in it to serve them. Never fear, my children use our credit union, but this early exposure to financial services is a great means to educate young children.

  • Branches Continue to Be an Essential Means of Delivery

    The initial predictions that branches would no longer be relevant surfaced around the time ATMs were first deployed in the early 1970s. Despite numerous predictions since then, branches continue to be an essential element of delivery strategy.

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