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By Peter Strozniak |
May 8, 2013
Although there are more than 93 million credit union members, only 40 million use a credit union as their primary financial institution. So is there any way to convince the remaining 53 million members to bank at a credit union for their day-to-day financial needs?
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By Natasha Chilingerian |
October 22, 2012
Think firm cites importance of checking fees, GAP income but says don't lose focus on being member friendly.
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By Heather Anderson |
August 5, 2012
NASHVILLE, Tenn. — Two educational breakout sessions at NAFCU’s annual conference provided ideas to produce fee income that also increase membership value.
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By Jim Ghiglieri |
April 11, 2012
The financial industry has become its own worst enemy where fees – even nominal ones charged for exceptional products and services – are concerned.
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March 11, 2012
Consumer backlash against bank fees, coupled with poor service and unmet customer expectations, has fueled increases in defection rates among customers of large, regional and midsize banks, according to the J.D. Power and Associates 2012 U.S. Bank Customer Switching and Acquisition Study.
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By Robert McGarvey |
January 16, 2012
Consultancy says global survey suggests willingness to pay for social media, electronic wallet services.
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By David Morrison |
October 19, 2011
Almost a third of households which closed bank accounts between 2009 and 2010 did so because of unexpected or unexplained fees.
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By Anthony L. Emerson |
May 21, 2011
It is not news to us in the financial services industry that times are tough. The troubling aspect about this, from my point of view, is our willingness to first seek out “fee” based solutions that directly come on the backs of our members.
