employee satisfaction

  • 5 Ways to Keep Employees Happy

    ManpowerGroup survey reveals 83% of workers will look for a new job this year. Will you lose good talent?

  • Guest Opinion: Satisfied Employees Create Loyal Members

    I advise clients to focus on putting the customer or member in control. To do so in a service economy, leaders must focus on both employees facing the customer as well as the customers themselves. A Harvard Business Review article, “Putting the Service-Profit Chain to Work,” written nearly 20 years...

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