CUSO consolidating two Detroit centers into one.
This Opinion piece looks at how best to deploy credit union contact centers during the holiday shopping spree.
This Opinion piece looks at the benefits of workforce management tools in contact centers.
New mark for single year, Illinois company says.
Any major operational change at a credit union, such as a move, merger or core system conversion, can cause an influx of member service requests and potentially a call center nightmare.
Lending Solutions Inc. in Elgin, Ill., said it has signed 10 more credit unions to its contact center services and consulting programs.
Lending Solutions Inc. said it plans to open a second contact center in May to handle the company’s unprecedented growth.
Eleven credit unions have signed up for contact center service from PSCU Financial Services and its customized member service work has grown by 11% so far this year, the St. Petersburg, Fla., CUSO said.
PSCU Financial Services said its customized member service work has grown by 11% so far this year.