contact centers

• Lending Solutions Touts 500,000th Loan App Processed in 2012

  By Marc Rapport  |  January 14, 2013

  New mark for single year, Illinois company says.

• 

  Call Center Software Provides CU of America With Smooth Sailing

  By Natasha Chilingerian  |  November 21, 2012

  Any major operational change at a credit union, such as a move, merger or core system conversion, can cause an influx of member service requests and potentially a call center nightmare.

• Lending Solutions Inc. Touts Third-Quarter Signings

  By Marc Rapport  |  October 10, 2012

  Lending Solutions Inc. in Elgin, Ill., said it has signed 10 more credit unions to its contact center services and consulting programs.

• LSI Expanding Into Second Center

  By Marc Rapport  |  March 15, 2012

  Lending Solutions Inc. said it plans to open a second contact center in May to handle the company’s unprecedented growth.

• PSCU Marks Member Service Growth

  By Marc Rapport  |  August 10, 2011

  Eleven credit unions have signed up for contact center service from PSCU Financial Services and its customized member service work has grown by 11% so far this year, the St. Petersburg, Fla., CUSO said.

• PSCU Touts 2011 Growth

  By Marc Rapport  |  July 28, 2011

  PSCU Financial Services said its customized member service work has grown by 11% so far this year.