The business of selling debt and the changing face of debt collectors.
Going outside the credit union's walls helps some get much-needed collection expertise.
The days of segmenting past due accounts into queues based on criteria such as priority, product and alphabetical order are over.
Read how credit unions are thriving in cities where residents have the most debt in collections.
Credit union leaders say they already consider FICO's changes when underwriting loans for members.
The suburban Chicago firm provides contact center and lender services for more than 300 credit unions, banks and mortgage lenders.
While the Urban Institute calls the statistic alarming, it says the ratio is not a new trend.
Listening carefully can help collection officers bring delinquent loans current and retain member relationships.
Better listening collection staff preserves member relationships through tough economic times and brings more loans current CU, firm said.
United Credit Recovery lists credit unions as among its clients for third-party collections.