The VyStar Credit Union collections operations supervisor focuses on teamwork, solutions and mentoring in his department.
Comments from the public will assist the CFPB with a report to Congress.
Debt sales and collection agencies, traditionally shunned by credit unions, can boost the bottom line without sacrificing reputation.
Next year, New York debtors can limit debt collection communication to email only.
Read about CFPB collections scrutiny, outsourcing, retiree debt and more in this Focus Report.
The business of selling debt and the changing face of debt collectors.
Going outside the credit union's walls helps some get much-needed collection expertise.
The days of segmenting past due accounts into queues based on criteria such as priority, product and alphabetical order are over.
Read how credit unions are thriving in cities where residents have the most debt in collections.
Credit union leaders say they already consider FICO's changes when underwriting loans for members.