CUSO consolidating two Detroit centers into one.
What would Henry Ford think of credit union call center reps, who can't afford the loans they're selling to members?
Xtend Inc. now has its first Alaskan owner, the Michigan-based back-office operations CUSO said this week.
Michigan back-office CUSO hits new revenue mark, adds member-owners and clients.
Big names fall easy prey to even small skill sets when it comes to identity theft. Call center staff also exploited.
This Opinion piece looks at the continuing vibrant role of call centers in the digital world.
Virtual agent software provider seeks to reduce call center training time, streamline member service capabilities.
Lending Solutions Inc. in Elgin, Ill., said it has signed 10 more credit unions to its contact center services and consulting programs.
Naperville, Ill., center will join current facility about 30 miles away in Elgin, Ill.
More than 25,000 calls and Web chats were recorded at Xtend Inc.’s contact center in April, a new record for the 10-year-old CUSO in Grand Rapids, Mich., the company said.