It’s estimated that consumers spend at least two days per year waiting in line for services at retail environments. This cross-market frustration, spurred on by the preferences of the Gen Y consumer, is leading credit unions to transform branch operations, with an emphasis on providing interactive, self-service options.
The one clear fact in the raging debate about the role of branches for credit unions is that the voices are getting louder on both sides, with some insisting that clinging to branches is strangling the industry’s profitability while others say that the personalization is what makes credit unions different.
This preview from next week's print edition takes another look at the possible fate of bricks-and-mortar branching.
This Opinion piece looks at how smaller may be better when it comes to financial institutions and the ability to deploy cutting-edge technology.
The Bank 2.0/3.0 author concludes with how the bank account’s digitization has an inevitable result for bricks-and-mortar branching.