Do recent survey results - three in 10 Americans have not visited a branch in the past six month - mean the death of branches is rapidly approaching?
Members of the CU Times LinkedIn Group engage in a lively debate about Correspondent Robert McGarvey's article that declared branches history.
Bankers say consumers want both digital services and branches, but research suggests consumers have cooled on brick-and-mortar, especially for transactions.
Reversing three years of declines, the number of bank and credit union branches increased last year.
Consumers might not often use branches located nearby, but they like having the option available.
Consumers might not always use branches located nearby, but they like having the option available.
Read about mobile innovations under development, the branch/digital debate and how to better monetize your mobile banking services.
This special report, available to CU Times readers, explores delivery channel investment trade-offs.
CEO Brian Moynihan also said in Wednesday earnings call Bank of America will close additional branches.
Some credit unions are betting they can succeed where the big banks have decided not to try anymore.