Bankers say consumers want both digital services and branches, but research suggests consumers have cooled on brick-and-mortar, especially for transactions.
Consumers might not often use branches located nearby, but they like having the option available.
Reversing three years of declines, the number of bank and credit union branches increased last year.
Consumers might not always use branches located nearby, but they like having the option available.
This special report, available to CU Times readers, explores delivery channel investment trade-offs.
Read about mobile innovations under development, the branch/digital debate and how to better monetize your mobile banking services.
CEO Brian Moynihan also said in Wednesday earnings call Bank of America will close additional branches.
Some credit unions are betting they can succeed where the big banks have decided not to try anymore.
The future of consumer banking contains fewer and different branches, according to a new report and a CUSO executive.
Survey shows mobile banking up 50% in U.S. and 35% of banks’ market share up for grabs by 2020