FMSI's 2014 Retail Branch Lobby Study reveals that many FIs come up short in lobby productivity and service.
SPRINGFIELD, Va. — Members have access to free Wi-Fi as well as iPads, Kindles and Galaxies.
Wasted labor expense is one of the biggest threats to profit margins in branches and call centers.
Better Branches scheduling tool also provides members with a list of documents to bring along.
"Those who believe that great rates and lower fees are the credit union difference, they are missing the point," she says.
Since 2010, bank branches have decreased in the suburbs while increasing in city centers.
The $188M Hope FCU takes over a former bank branch in a Mississippi town with just 1,000 residents.
The $531M Michigan credit union will remodel existing branches and build a new one without teller lines.
The $399M credit union could potentially gain 600 new members and about $12M in deposits.
This year's long winter has paid off in real savings for credit unions that invested in energy efficient buildings.