Wasted labor expense is one of the biggest threats to profit margins in branches and call centers.
Better Branches scheduling tool also provides members with a list of documents to bring along.
"Those who believe that great rates and lower fees are the credit union difference, they are missing the point," she says.
Since 2010, bank branches have decreased in the suburbs while increasing in city centers.
The $188M Hope FCU takes over a former bank branch in a Mississippi town with just 1,000 residents.
The $531M Michigan credit union will remodel existing branches and build a new one without teller lines.
The $399M credit union could potentially gain 600 new members and about $12M in deposits.
Read the latest in credit union facilities management in this week's Focus Report.
Learn four ways credit unions can both reduce operating costs and provide superior member service.
This year's long winter has paid off in real savings for credit unions that invested in energy efficient buildings.