Mobile banking, onboarding and gamification are marketing buzzwords expectable in the year to come.
In 2013, the question won’t be whether to work to attract Gen Y. It’ll be, how?
Market uncertainty, lack of member awareness cited as challenges in growing credit union retail investment programs.
Pay raises expected to remain low while more credit unions leverage incentives and bonuses for high performers.
Tax expenditures are receiving a lot of scrutiny as Congress looks for ways to increase revenues and cut the deficit.
Regulatory compliance, invoicing, disaster recovery now high up the priority chart.
NCUA Board will see some turnover in the coming year, with two seats expected to be filled.
Credit cards are likely going to continue their expansion among credit unions as more start to issue cards and others expand their programs.
Greater market share, Fannie and Freddie reform lie ahead for credit union mortgage makers.
After many years as the ugly ducklings of the credit union industry, lower-income credit union members are poised to become a good deal more like swans in 2013.