Stuart R. Levine

  • Governance Requires Quality Recruitment: Guest Opinion

    It was a privilege to speak at the recent national conference of the Society of Corporate Secretaries and Governance Professionals, a non-profit organization of corporate secretaries and business executives involved in governance, ethics and compliance at public, private and not-for-profit organizations. The presentation “Pursuing and Recruiting Directors—How Best to Do...

  • Setting the Stage for Innovation Success

    When the organization supports its innovators with collaborative culture, comprehensive systemic approach, it reduces obstacles and sets stage for innovation success.

  • Technology and People: Two Top Strategic Priorities

    This Opinion piece examines the premise, as stated in an IBM white paper, that "chief data officer is in everyone's job description."

  • Technology and People are Both Strategic Priorities: Guest Opinion

    We continue to address foundational ways to increase leadership capacity by focusing on mission, ethics and values and innovation. Combined with effective strategic communication, leaders establish trust, engagement, accountability and collaboration with employees and build strong relationships with customers and members.

  • Making the Most of Meetings: Guest Opinion

    Effective communication, especially related to meetings, increases productivity, saves time and most importantly strengthens organizational leadership capacity. Surveys of executives show that they can spend up to 40% or 50% of their time in meetings. Furthermore many executives observe that up to 50% of the time people spend in meetings...

  • Making the Most of Meetings

    Some ground rules for making the most of face time round the table for busy managers and executives.

  • Guest Opinion: Satisfied Employees Create Loyal Members

    I advise clients to focus on putting the customer or member in control. To do so in a service economy, leaders must focus on both employees facing the customer as well as the customers themselves. A Harvard Business Review article, “Putting the Service-Profit Chain to Work,” written nearly 20 years...

  • Guest Opinion: Hanging On to Those Old Values

    Over the years, I have seen the mission and values of the credit union industry expressed in the service brought to its members. I find that looking at the roots of an institution can ­remind us of its mission and values and connect us to those who have gone before...

  • Continuing the Industry’s Values for 165 Years

    This Opinion piece looks at 165 years of credit union history and the movement's continuing values and principles.

  • How Zara Took Customer Focus to New Heights

    Zara is the flagship store of the Inditex group, the world’s largest clothing retailer. The company is an excellent example of how putting the customer in control, having collaboration infused into the culture, building seamless communication into the organization, using big data in day-to-day operations and implementing very effective processes...

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