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October 7, 2013 | By Lori Kyker
This Opinion piece looks at the benefits of workforce management tools in contact centers.
From Virtual Hold Technology
From Datawatch Monarch
From Kaufman Hall
From Shoreline, a Gemalto Company
Jul 19 | Peter Strozniak
Jul 17 | Marlene Y. Satter
Jul 18 | Peter Strozniak
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