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Mobile banking is gaining traction and the maturity of the infrastructure supporting it might present a new opportunity
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Must-Read Articles

Unlocking the Secrets to Successful Online Account Opening
Imagine if there was a credit union branch that would only report account balances or collect payments for bills.
Truliant Uses Hardware to Do Software’s Job in Systems Management
Truliant Federal Credit Union is now using a set of “help desks in a box” to upgrade software, keep track of inventory and answer questions.
Online Application Abandonment Can Be a Costly Dilemma
The online application process for mortgages and other loans, credit cards and other financial products may be convenient and a cost saver, .

News

Pacific Service Credit Union of Pleasant Hill, Calif., continued a long standing tradition by donating more than $70,000

The Santa Rosa, Calif.-based Redwood Credit Union is encouraging members to “dream big” with their new “Big Picture, Big Value” photo contest.

For Don Wolford, vice president of operations and chief financial officer of the $60 million Winston-Salem City Employees Credit Union,

With the failure of the $147 million Cumorah Credit Union fresh on their minds, Nevada credit union CEOs

Members of the $920 million Elevations Credit Union will soon have help with their estate planning needs.

The hero charity checking account, unveiled two years ago by the $475 million First Citizens’ Federal Credit Union in Massachusetts

Secretary of Health and Human Services Kathleen Sebelius and Small Business Administration Administrator Karen Mills recently released a new report,

The U.S. Department of the Treasury Community Development Financial Institutions Fund has recently launched a new financial education and counseling pilot program.

During a recent records-storage facility visit to Maryland, President Barack Obama unveiled a new round of lending initiatives targeted at helping small businesses.

The book Insidious cites the following trends.

“Somewhere, a disgruntled, stressed-out employee is sitting in a break room, beneath the fluorescent lights, thinking up a new fraud scheme right now.”

Don’t count new branches out.

What you see–members boosting savings but not rushing over to the loan department to borrow money–is likely what you will get for a while.

NewGround, the design-build firm, has expanded its reach to the United Kingdom.

Design-build firm EHS Design’s renovation of the iQ Credit Union headquarters in downtown Vancouver, Wash., has received the 2009 Community Pride Design Award.

Talk about Lou Dobbs’ worst nightmare.

The push toward internal cost-cutting at credit unions and their trade groups has an Oklahoma face this month

To help provide greater liquidity for credit unions and other lenders, the SBA plans to launch a secondary-market guarantee program.

Over the past few weeks, community development credit unions have been in the spotlight as potential catalysts for reigniting the burnt out small business market.

The American Credit Union Mortgage Association has begun to lobby Congress and the administration in support of extending the $8,000 homebuyer tax credit.

The Pennsylvania model on payday alternatives has now become something for banks to look at,

Two Colorado credit unions, the $130 million Aventa Credit Union of Colorado Springs and the $15 million Pueblo City Employees FCU, said last week they are merging effective next March.

The $18 billion Western Corporate Federal Credit Union issued $1.5 billion in three-year notes last week, according to transaction information provided by the NCUA.

The NCUA’s final town hall meeting, a Webcast that allowed viewers to ask live questions anonymously,

September 2009 financial reports are creating two distinct corporate credit union camps:

The Golden 1 is so committed to growing the online channels that members can, frankly, use it or lose it in some cases.

The goal all along was to get Kansas and NCUA examiners on the same page.

A Texas judge granted Texans CUSO Insurance Group LLC relief on its final cash collateral hearing nearly a month after the subsidiary filed for Chapter 11 bankruptcy protection.

Reps. David Obey (D-Wis.) and Sam Graves (R-Mo.) have rarely had tough re-election races and neither legislator serves on the committee with primary jurisdiction over credit unions.

News Briefs
Community Trust Credit Union is mourning the loss of longtime credit union advocate and former President/CEO John McCaughey Sr. who died at the age of 87.

Autoland, the nation’s largest credit union auto buying service, announced that its AutolandDirect dealer referral program

The Federal Reserve Board recently reported that Cleveland, Chicago, Minneapolis and Dallas are among the cities

Two credit unions, one in Erie, Pa., and the other in Houston, are now promoting a Web-based program

People living in 13 counties in the Minneapolis-St. Paul-area are now eligible for membership at the $2.3 billion Wings Financial Credit Union.

The search for a new leader has ended at Healthcare’s Cooperative Credit Union.

Departments

Kent County Credit Union, Grand Rapids, Mich., hosted a grand opening celebration at its newest branch location in Cedar Springs.

First Credit Union, Chandler, Ariz., held a canned food drive to celebrate International Credit Union Day.

MaPS Credit Union, Salem Ore., awarded $11,000 in scholarships to 10 Marion and Polk county students.

“In Kansas, we approach it from the standpoint of

Since starting this job, I’ve learned about some great things that credit unions do.

The Filene Research Institute is working on releasing a report on its summer fellowship program targeting MBA students to attract young, innovative thinkers to the industry.

Tammy Williams, president/CEO of $61 million Best Advantage Credit Union,

Marketing
Altura Credit Union has found a way to breathe new life into its communications within the halls of Riverside City College.

Northwest Resources Federal Credit Union has discovered that a little word of mouth can go a long way.

Special

Columns

This year credit unions are making big efforts to celebrate their 100th anniversary. Some have put together events to mark the occasion,

In her Oct. 7 column, Editor-in-Chief Sarah Snell Cooke mistakenly equated the support or nonsupport of corporate credit unions to the support or nonsupport of smaller credit unions.

Bravo to Corporate America CU in suing U.S. Central. Finally, some natural person credit unions will be represented by their corporate credit union

I was very disappointed to read the negative comments regarding indirect lending made by NCUA Chairman Debbie Matz in her speech at the town hall meeting in San Diego [CU Times, Oct. 14].

John Jaser’s Oct. 21 op-ed entitled “Embracing Social Media May Be Dangerous for Your Members” suggests that the rewards of social media are not worth the risk.

This is a response to the Oct. 21 John Jaser’s op-ed on social media.

Credit Union Times has a goal for 2009 to include Letters to the Editor in every issue.

In the recent opinion piece, “Embracing Social Media May Be Dangerous for Your Members” (Oct. 21),

In today’s corporate environment, the customer satisfaction index is getting more attention than ever before and for good reason.

Traditionally, processing of transactions, insurance claims and other aspects of consumer-based plans have been handled internally.

Digital signage is no longer considered revolutionary in the financial industry. It’s proven its capabilities and value.

There are bells. There are whistles. And then there’s integration–the key feature in any system for automating member financial services.

Restrictive capital requirements combined with the inability to raise secondary capital has left even well-managed CUs completely defenseless to the first-lien the system has on their capital.

People

EAST Picatinny Federal Credit Union, Mount Olive Twp., N.J., announced that Justin Hendrickson is the branch sales manager of its newest office in Mount Olive.

Focus Report

Lending Solutions Inc. and Matrix Manager are offering what the companies call a turnkey auto loan recapture program for credit unions.

MeridianLink Inc. said it has added three more credit unions to its list of clients using the company’s account opening and automated lending solutions.

Three more credit unions have committed to the UltraData Enterprise core processing platform, according to Harland Financial Solutions.

In the first eight months of 2009, 217 credit unions renewed their account processing contracts with Fiserv Inc., the company said.

Open Solutions Inc. has expanded its role as a re-seller of uMonitor’s account opening and funding,

Purdue Employees Federal Credit Union has bought some high-tech tools to help with the snail mail.

Philadelphia Federal Credit Union is now integrating multiple third-party applications

A sweeping core system upgrade at Security Service Federal Credit Union is the centerpiece of a 10-year information technology strategy plan at Texas’ largest credit union.

SQN Banking Systems has added image cash letter reconciliation tools to its list of fraud detection and process improvement products for the financial services industry.

Geezeo’s personal financial management and social networking system is now being offered jointly

T8DESIGN, a provider of Web development and management services to credit unions and banks, has changed its name to T8 Webware.

Agriculture Federal Credit Union will soon be using a new suite of online and electronic products

Barbara Griffin didn’t mind being used as a guinea pig by her little credit union’s service bureau, especially since it added some Wisdom to her operation.

The online application process for mortgages and other loans, credit cards and other financial products may be convenient and a cost saver, .

Truliant Federal Credit Union is now using a set of “help desks in a box” to upgrade software, keep track of inventory and answer questions.

Imagine if there was a credit union branch that would only report account balances or collect payments for bills.

Brace yourselves, credit unions. For the next five years, your primary online banking customers will be a tech-savvy bunch with high expectations.

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