A sweeping core system upgrade at Security Service Federal Credit Union
is the centerpiece of a 10-year information technology strategy plan at
Texas’ largest credit union.
The recently completed project was one of the most sweeping ever at the
$5.3 billion San Antonio-based institution and involved approximately
15,000 software modules interfacing with more than 65 applications
through 10 application suites in the credit union’s Systematics core
processing system from FIS.
The project also included the efforts of 146 staffers from across the
700,000-member credit union’s organization along with project
management and consulting services from FIS, based in Jacksonville, Fla.
Included were improvements to service channel integration–including
online, mobile and interactive voice response–with the core processing
engine. The overall impact will be reduced maintenance costs,
heightened security, faster speed to market with new products and
enhanced ability to meet compliance regulations, FIS and SSFCU said.
The project went live July 4th weekend with no down time or loss of system availability to members, the credit union said.
“These latest enhancements will not only help reduce our application
maintenance costs by eliminating the need for much of the customized
code that has accumulated over the years but will also increase our
competitiveness in the marketplace by improving our delivery of premium
products and services and enabling our future growth for the next
decade and beyond,” said Jay Winslow, senior vice president and chief
information officer at SSFCU.