Philadelphia Federal Credit Union is now integrating multiple
third-party applications while capturing remote signatures via a new
Web channel from Integrated Media Management.
The $683 million institution is the first to use IMM’s Web Gateway with
the Linden, N.J., document management and automation specialist’s
TotaleAtlasWeb remote signature capture tool, the company said.
The Web Gateway solution merges virtual print capabilities for
financial institutions that have a pre-existing merge engine, the
company said.
PFCU said it has completed nearly 300 remote signings in the two months
the service has been available. The solutions were chosen to help the
credit union deal with concerns about continuing its open-end lending
programs, PFCU said.
“Several members have limited time to visit a branch because of
inflexible work hours or travel schedules, and others simply are not
located close to a facility. Providing our members with remote
signature technology has enabled us to capture business that we
otherwise would have lost,” said Claire Ippoliti, vice president of
lending at 99,000-member PFCU.
The secured Internet channel also is safer than faxed transmissions,
she said, and efficiency and accuracy on the part of both staff and
members is improved over the use of manual processes.
“PFCU saves time and increases transaction volume with automated
processes that enable employees to take a more proactive approach to
member service,” she said.
Third-party integration also is enhanced, according to the credit union’s assistant lending manager, Regina Carolan.
“Our loan processors appreciate that all required signatures are
captured prior to automatic importing into our imaging system,” she
said.
Chuck Klein, CEO at IMM, said, “TotaleAtlasWeb and Web Gateway extend
these features and benefits to non-integrated LOS, cores and other
third-party systems already employed by banks and credit unions.”
Klein said his company’s products now are in place at about 600
financial institutions and integrate with more than 20 core processors
and major compliance vendors. PFCU runs on a Symitar Episys core system.