Agents of Xtend Inc. recently completed a call center university training program designed to provide education, team building, and industry awareness.

The two-and-a-half-day training curriculum had sessions ranging from listening skills to team building exercises to conflict resolution comprised a curriculum that was designed specifically for a credit union support center, according to Xtend. Much of the content involved use of the CU*BASE core data processing system from CU*Answers,

Inc. Future plans include offering this same curriculum to credit unions using CU*BASE.

The Grand Rapids, Mich.-based Xtend provides managerial, operational, marketing, technical planning and consulting services for credit unions.

—msamaad@cutimes.com