Wasted labor expense is one of the biggest threats to profit margins in branches and call centers.
Having won over the early adopters, has mobile banking hit a wall in terms of converting new users?
It's no surprise that small businesses are becoming more sophisticated and savvy in their use of technology to expand their businesses – and they’re expecting their credit unions and banks to keep up with their demands.
Learn about holiday lending, near-prime paper and more in this week's Focus Report.
With autumn nipping at the heels of the last days of summer, credit unions are already gearing up to roll out their holiday loan programs.
By deliberately lending more to members with near-prime credit scores and not as much to members with prime scores, two credit unions are beefing up their balance sheets.
In 2012, we launched our zero-interest holiday loan for up to $1,000, which is offered from the Monday before Thanksgiving through the end of the year.
As the amount of data captured grows, lenders are discovering that new technology platforms present new risks.
It's an all-request editor's column from Publisher/Editor-in-Chief Sarah Snell Cooke.
We’ve heard reports over and over about how millennials are not as brand loyal as their baby boomer elders. It might be wise to do some data drilling to understand exactly what is going on with product loyalty. Because, according to a recent study of 2,000 millennials completed by Adroit...
No one knows which mobile payment technology will ultimately win or how long it will take for mass adoption among merchants, but we do know for certain that credit unions find themselves at an inflection point in the payments industry, and they are not alone.
A credit union merger is nothing unusual. But what is unusual and perhaps even unique is when the consolidating credit unions are led by a brother and sister who will be retiring from their CEO posts at the same time.
J. Mark McWatters cited regulatory relief for credit unions among his top priorities as an NCUA board member Aug. 27, just one day after taking the oath of office.
The former assistant manager of the $40 million Wilkes-Barre City Employees Federal Credit Union and a police officer approached individuals to use their name to apply for loans, and then refinanced those loans or added debt to them without the individual's knowledge, according to federal indictments.
When the announcement that Rodney Showmar would be the new president/CEO of Arkansas Federal Credit Union hit the desks of savvy trade press editors, it caught their attention.
The Consumer Financial Protection Bureau has selected the $3.9 billion Mountain America Credit Union in West Jordan, Utah, for its eClosing three-month pilot study beginning later in the year.
After eight and a half years of service, John Magill, CUNA executive vice president for government affairs and special assistant to the president, announced Aug. 25 he is leaving the association Sept. 5.
The 280 shareholding credit unions of CU24, a nationwide, credit-union owned POS and EFT network, will get their share of a $1 million patronage dividend, the company announced Aug. 25.
On Aug. 25, the NCUA said 75 federally insured credit unions faced possible fines for filing late call reports for the second quarter.
According to new research, those credit unions that provided investment services to their members in 2013 experienced a 9% increase in penetration, beating out banks.
Brian A. Orenstein, president/CEO of $823 million Charter Oak Federal Credit Union in Waterford, Conn., was elected to the board of directors of the United Way of Southeastern Connecticut. Orenstein is also serving as this year's co-chair of the United Way 2014 campaign appeal. Charter Oak is also this year's...