PSCU Pink Slips Phone Center Workers
One of the country’s largest CUSOs is laying off 53 workers at a call center in its hometown of St. Petersburg, Fla., according to a Worker Adjustment and Retraining Notice filed with the Florida Department of Economic Opportunity.
The 53 affected workers at PSCU are call center representatives who typically respond to general inquiries rather than more specialized inquiries, spokesperson Merry Pateuk told CU Times. The layoff date will be June 30, 2015, according to the WARN notice.
PSCU represents more than 800 credit unions and provides credit, debit and prepaid card servicing to more than 18 million cardholders.
It also provides online bill-payment services to over a million subscribers and handles over 18 million inquiries a year, according to its website.
About half of the affected workers have already been placed in other positions both in and outside PSCU, Pateuk said, and the CUSO is offering assistance with resume writing and interviewing skills.
“We’re actively working to try to see if there are still more spots within our four walls of PSCU,” she added.
PSCU has also offered relocation assistance to affected employees, Pateuk said.
The CUSO, which has more than 1,700 employees according to its website, also has offices in Phoenix and Allen Park, Mich.
Just last month, the CUSO named Chuck Fagan CEO after former CEO Michael Kelly left abruptly on Feb. 9.
Fagan was the former president of CUES. The layoff plan, which was announced internally in January, is not a result of the CEO transition, Pateuk said.
This isn’t the first staff realignment for the CUSO. In July 2014, PSCU consolidated two suburban Detroit call centers into one 45,000-square-foot facility with 315 staffers.
In March 2015, PSCU was honored as a finalist for the Stevie Award for Contact Center of the Year.
It took the bronze Stevie Award in the Financial Services Industry category for contact centers with more than 100 seats.