Focus Report: Facilities
With the deployment of virtual drive-thrus and branch networks that spill over into multiple states, the role of the facilities manager has changed to keep up with innovations that aim to enhance the member experience.
Branch Managers See Roles Shift as Technology Evolves: Employees are providing more input on how to meet member expectations and demands.
CUs Rev Up Drive-Thrus with Virtual Tellers: NCUA's green light for VTMs two years ago allows for potentially faster new branch growth.
Creating a More Efficient and Effective Back Office: Executives are discovering the importance of keeping their back office people, processes and technologies in near-perfect alignment.
Facilities Infographic: Are branches still worth the operational costs?