Gen X, Millennials Speak Out About Expectations
With all the statistics, surveys and reports about Gen X and Millennials' likes and dislikes, CU Times decided to ask a few people from each generation what they look for in a bank and what they expect from potential employers.
Both generations said credit unions provided convenient access to cash when travelling or moving to another area. As far as expectation of potential employers, both generations said flexibility, interesting work and a family first culture topped the list.
Convenient weekend hours and competitive auto loan rates at the $2.3 billion Coastal Federal Credit Union are what appealed to a 42-year-old e-commerce/IT exec, who preferred to remain annoymous.
“It doesn’t matter to me whether a credit union or a bank. In this case they offered the best vehicle loan rate, they could beat anything by 1% at least,” she said.
She has been with her company for 13 years.
“I’ve never been bored,” she said. “That they can continue to teach me and the culture is one in which work is not more important than family is everything. There are other organizations that may offer more money but it’s the people and exposure to knowledge that keeps me there.”
Read more: Gen X weighs in on what matters in a financial institution ...
For me I draw a line in the sand of what I consider a bank and an investment company. In my opinion a bank wouldn’t be as good at investments as a traditional investment firm. That being said, with a bank (and I include credit unions in that category) it just comes down to the interest rate. So the only thing I really care about with a bank is being able to know where I spent my money. I know every dollar our family has spent for the last 20 years. A bank or credit union can do that, so to me the only real differentiation is that interest rate.
Coastal Federal Credit Union member
Good, competitive loan rates, convenient ATM locations, a website that’s user friendly and easy to navigate and strong website security. I don’t care as much about mobile access because I just prefer to do my banking on my home computer. I don’t even like to check my account at work because of security concerns.
Former credit union member
Accessibility, interest rate, different types of technology and customer service is a big one for me. I’m putting my money there and I expect them to treat me with respect.
Patelco Credit Union member
Read more: Millennials' banking considerations ...
My parents were members of Georgia’s Own and started an account for me so I didn’t really have a choice in the matter of where I’d bank. Today I do have accounts at national banks but my credit union is the primary one because the people are great and I have convenient easy access to all my account information with their iPhone app. As long as I can access my money when and where I want.
Georgia’s Own Credit Union
I care about the rates and the people. I have accounts at banks as well, but mostly just savings. Convenience matters a lot.
Service 1st Credit Union
Competitive rates, convenient access to my money since I’m on the road a lot and I’ve had fun using mobile banking and being able to make a deposit with my phone. What really matters is trusting the people there and being comfortable enough to ask questions without being made to feel stupid. Because of the experiences my family and I have had with big banks I’ve learned they are unforgiving, you have to keep a watchful eye on everything right away or you get into trouble. So I need to feel like where I bank the people there are looking out for me. I need to feel zero stress.
Empowering People, Amplifying Dreams campaign spokesperson
CO-OP Financial Services
Read more: Gen X's employer expectations ...
Culture, positive, like-minded young professionals who are making a significant impact on something, whether it’s on the community or a product/service the organization has to be doing something significant. I’m looking for growth potential, competitive salary and job stability. To me that’s found in large companies. I feel at a large company even if my position were eliminated there would be other departments I could move to. I think it’s also to be in a company that will allow me to advance my skills. I don’t want to go in feeling like I did this 10 years ago, so it has to be someplace, for lack of a better word, that’s cutting edge that allows me to continue to learn.
I want a work/life balance and competitive salary. I work from home three days a week and that gives me unbelievable flexibility in my life, that I will now be looking for as a standard going forward. There may be a scenario where pay could possibly override that work/life balance but truly I haven’t given that much thought.
I'd say the quality of life at work. I love my job and love going to work every day but it's very important that any employer is understanding that family comes first. Yes a fair salary, benefits matter as well, like health insurance, vacation time and the flexibility with my schedule so I can take time to go to my daughter's recital or if the kids are sick, work from home. That family time outweighs salary. I work in a university setting and as a graphic designer I could easily make double my salary elsewhere but I love the environment here, the creative freedom and the work itself. Why trade that to make a lot of money but be miserable, stressed out and miss moments with my family?
Read more: Millennials on employer expectations ...
I want to enjoy the work itself, have good benefits, good pay and I need to have the security that it is an organization that will be around for a long time.
I have to love what I’m doing, so the work matters and having a decent boss. I don’t want to go in everyday hating what I do. I just had a bad experience with an employer that didn’t end well so I’ve learned how important it is to have good people in a company, especially as managers. Pay of course matters too, but benefits I don’t worry about as much since I get that from my husband.
I’m proud to say always had entreprenerial spirit.Whether it was working on Sesame Street, selling friendship bracelets at the beach or doing guitar, voice, or songwriting lessons , I’ve never had a boss. I always liked living that way it’s fun to create your own career and find ways to make what you love to do work. It’s scary but awesome.