Dueling Biometrics: Onsite Coverage
Two that created buzz were different biometric log-in solutions: Kansas City, Kan.-based EyeVerify and Redwood City, Calif.-based NICE Systems.
EyeVerify, as the name suggests, presented biometric log-in that used the camera on a cellphone to snap an image of a person’s eye.
CEO Toby Rush said financial institutions could break away from the pain of a password system that, increasingly, looks to be broken.
“Everybody hates passwords,” Rush said.
Executive Vice President Chris Barnett claimed that eye scans are 99.9% accurate.
EyeVerify also demonstrated that a photo spoof — in this case, of Barnett’s eye — would not trick a financial institution into permitting fraudulent entry.
The technology, Rush said, is sophisticated to the point that it recognizes and rejects a picture of another person’s eye, even when that picture is taken on the same device the rightful person uses to log in with.
EyeVerify uses a person’s eye veins to identify the user and, Barnett said, even when a person is hung over or is suffering from allergies, eye redness will not produce rejections.
A credit union executive, speaking with anonymity because he is not authorized to be a spokesperson for his institution, indicated substantial interest in the EyeVerify tools; especially, he said, for board members.
They need special passwords to log into areas that contain sensitive documents, and the executive said many lose those passwords on a recurring basis.
He believed his board would see the benefit of using eye scan authentication.
Another credit union executive, also speaking anonymously, indicated that in his view, the average member would think eyeball imaging was “too creepy.”
Over at NICE Systems, the verification biometric is voice and the plus, executive Elad Hoffman said, is that the user “does not have to do anything except talk.”
In many cases, Hoffman elaborated, the voice print can be gathered from recorded call center sessions.
“With our technology, we can streamline and strengthen security while dramatically reducing customer effort.”
One credit union executive in attendance said that this might work for his institution. The key, he said, is that many members are beginning to realize that passwords alone are not sufficient security. Those members might embrace a voice print based biometric, he said, particularly because they already are comfortable talking with their credit union.