NCUA Phone Fraud Alert
The NCUA on Tuesday warned consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.
Several credit union members have been contacted by an automated phone call claiming to be from the NCUA and notifying consumers their debit cards have been compromised. The call then asks the receiver to follow prompts, which request personal information, including sensitive financial data and personal identification information, the NCUA said in a release.
Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at firstname.lastname@example.org to report the scam. Operators answer calls Monday through Friday between 8 a.m. and 5 p.m. Eastern.
The NCUA said it neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information.