RBFCU Launches No Login Mobile Balance Feature
Randolph-Brooks Federal Credit Union’s newly updated Android app lets members do what they most commonly do with the greatest of ease through its always-on, always-updated account balance feature that lives on the Android home screen.
That means that, at a quick glance, a member can find out exactly where he or she stands financially. No login required.
Vertifi, a subsidiary of Eastern Corporate Credit Union in Burlington, Mass., developed the app for the $5.6 billion RBFCU in Live Oak, Texas.
“The most common query our members make is for their account balances,” said Mary O’Rourke, chief information officer at RBFCU, in a prepared statement. “We receive thousands of requests daily through our online and automated voice response systems.
“The auto-updating widget provides this information to the user without having to log in to the full app. Only a couple of very large national banks have introduced a similar feature, and RBFCU is the first credit union to use Android’s home screen widget technology to provide this capability.”
Alan Bernstein, Vertifi president, said in a statement, “The widget lives on the home screen of the device, alongside other widgets the user might install for seeing the time, weather, news, sports scores, or any other timely information.
“Its refresh capabilities are very flexible inasmuch as balances can be updated on demand, either by the user or by RBFCU sending a ‘push notification.’ Users have the option of disabling the widget altogether, and also customizing its refresh frequency.”
RBFCU indicated that a check balance feature for Apple mobile device users also will be available soon.