Video Teller Usage Continues to Enhance Branch Visits
Imagine racing to your credit union’s ATM machine for cash before having to catch a flight and realizing you don’t have your debit card.
Normally, panic would ensue. But credit unions are continuing to come to the rescue as more of them are installing video tellers one year after the NCUA permitted the virtual offering as service facilities.
Robins said that’s why it is so important for credit unions to assess the goals of each of their ATMs in the context of their larger retail delivery strategy. This will ensure that they are applying technology to offer an enhanced experience to consumers, she added.
The $386 million Missoula Federal Credit Union in Missoula, Mont., and the $3.5 billion Mountain America Credit Union in West Jordan, Utah, are the only credit unions to test Diebold’s latest creation so far, but more are in the works.