Processor Capital Services Emerges from Fiserv’s Shadow
Payments processor Capital Services, known until recently as Capital Card Services, works with about 130 credit unions, and has been hidden behind a relationship with Fiserv. Now, it has begun offering its services under its own name.
Keeping Fiserv as the lead firm in the relationship left Capital Services entirely behind the scenes and almost unknown to the credit unions.
Capital Services has a body of executives with long experience with card management as issuers as well as a analytical software package called the Vintage Profitability Reporting System (ViPR, pronounced viper) that provides data about card accounts to help card issuers make decisions about those accounts.
According to Hendrickson, ViPR allows a credit card executive to determine account profitability and predict account behavior. ViPR works to allow card managers to see both card portfolios from the highest level but more easily from the account level as well.