PHOENIX — A free-ranging panel at the BAI Payments Connect conference that focused on fraud left attendees with a takeaway that old frauds never die, they don’t even fade away.
A case in point: New account-opening frauds are spiking upwards, said Scott Grizzle, an executive with Capital One. Nobody saw this coming but it is fact, said Grizzle.
A prediction from the panel: old-fashioned check fraud likely will vault up in 2015, as PIN and chip cards help lessen mag card frauds and ATM skimming
Also from BAI Payments Connect:
- 5 Facts You Don’t Know
- The Rise of the Non-Bank
- Underbanked, Unbanked and Fraud
- Now Up: Cross-Channel Fraud
- Digital Wallet Update: Try Something, Anything
- On Mobile: Go Big or Go Home
Another growth area: elder fraud, said Steve Vallejo, a fraud expert with Bank of the West, who had logged decades as an FBI agent before joining the bank. Obvious demographic forces – the aging of the Baby Boomer population coupled with the fact that wealth tends to be greater in older groups – has fueled a big jump in elder fraud, said Vallejo.
Vallejo’s strong advice: financial institutions need to be very alert to possible elder fraud because this is a crime that gets more sophisticated.
Ori Bach, an expert with call center monitoring company NICE Systems, talked about call center fraud which is also on the rise. He pointed to well-publicized security meltdowns that started with call center fraud – using social engineering to get password info, for instance.
Bach stressed that in his view Knowledge Based Authentication – what is your high school mascot? – is thoroughly broken because websites such as Facebook have made that information publicly available.
He also said that Caller ID too is “broken,” because of the wide availability of spoofing tools that let a fraudster appear to be a known customer, but pinned that on what he said were untrained call center personnel who believe what they see on the Caller ID screen.
A sliver of encouraging news from the panel: more professional fraud fighters are doing more sharing with their peers, as they talk about emerging techniques of theft and also of mitigation. This increased investment is helping financial institutions better respond to fraud, said several panelists at the Monday afternoon session.