Joy Lee, the NCUA’s senior Federal Financial Institutions Examination Council adviser and chairman of the Supervisory Review Committee, is the agency’s new ombudsman.
The NCUA also announced Monday that it has elevated the ombudsman position to be supervised by the executive director’s office, and that Lee will report directly to the NCUA Board.
Previously, the ombudsman’s duties were assigned to the Division of Consumer Compliance & Outreach, who reported to the director of the Office of Consumer Protection.
Lee succeeds Moisette I. Sweat, who has been NCUA’s Ombudsman since 2010.
“The ombudsman’s role is to be the public’s voice to NCUA leadership, and Joy will speak clearly and effectively,” NCUA Board Chairman Debbie Matz said in an agency statement. “Joy has the skills and the knowledge of consumer protection issues and NCUA operations that will serve credit unions and the public well.”
Lee served in several senior staff positions at NCUA since joining the agency as an examiner in 1987. She was Region II associate regional director, Operations and Programs, and director of supervision for the Office of Examination and Insurance.
She also worked as acting director of the Office of Small Credit Union Initiatives. Lee holds a bachelor’s degree in accounting from the University of Texas.
The NCUA Board established the ombudsman position in April 1995, as required by the Riegle Community Development and Regulatory Improvement Act of 1994.
The ombudsman investigates complaints from credit unions and consumers and recommends solutions when they cannot be solved at the operational level.