Branch Automation Moves Closer to Teller Windows
Repetitive yet necessary tasks such as counting cash and scanning checks steal away precious time that branch employees could be devoting to servicing their members.
While the spread of cash recycling and check scanning equipment has already freed workers’ hands significantly, credit unions can expect to see branch automation technology take another step forward in 2013.
High-volume cash management machines are also moving out from behind the scenes and into branch lobbies, although they’re most likely to make it into the lobbies of financial institutions that handle a large number of business transactions, Fossella said.
One credit union that can testify to the benefits of cash recycling machines is the $704.9 million Melrose, Minn.-based Central Minnesota Credit Union, which began deploying one or more ARCA CM18 cash recyclers in its branches three years ago and plans to have at least one in every branch by June 2013, said Jason MacDonald, director of information technology for Central Minnesota CU. ARCA, based in Mebane, N.C., is CTS’ U.S. distribution partners for cash recycling.