Downed phone lines and the tall order of accounting for some 2,000 credit unions in Regions I and II that were in the path of Hurricane Sandy have kept the NCUA from reporting how many were affected by the storm, and how severely, a spokesman told Credit Union Times on Thursday.
The NCUA is expected to make public sometime Thursday a list of more than 400 credit unions affected by the storm, the spokesman said.
The regulator will also provide more information regarding how many credit unions sought assistance from the NCUA, included how many low-income credit unions applied for emergency grants.
While the NCUA doesn’t have an exact count of the number of calls received at its Consumer Assistance Hotline, the agency did say call volume is higher than usual.
Most calls from consumers affected by Sandy concern an inability to access credit union websites and ATMs, and most consumers are asking for alternative ways to conduct transactions.
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