Trends: Invasion of the Small Screens
Small screens are coming to a branch near you. That is a top line trend where, suddenly, digital, Internet-connected flat screens are transforming the in-branch experience and, said some credit union experts, it’s just in time.
“Ours is an increasingly visually oriented society,” said John Worthington, a senior vice president at $6.7 billion Security Service Federal Credit Union headquartered in San Antonio, “We don’t read brochures anymore. We will look at digital displays.”