St. Paul, Minn.-based Affinity Plus Federal Credit Union is getting a branch makeover – the $1.6 billion credit union plans to install teller cash recyclers (TCRs) from Duluth, Ga.-based technology company NCR Corp. as part of a pilot branch redesign project, NCR announced.
Affinity Plus FCU’s branch redesign will include 11 individual teller stations with TCRs located throughout the center of the branch space instead of the traditional teller line format, NCR said.
This open landscape environment, the company said, will be conducive to one-on-one consulting along with the safe handling of cash, checks and money orders.
“We want to create a unique and comfortable member experience in our branch that puts an emphasis on our relationship with the member,” said Sarah Mason, senior vice president for Affinity Plus FCU.
“Several years ago, we realized that our traditional branch design was isolating our member advisers from truly interacting with our members. Standing in line and talking to a person behind a wall didn’t achieve the level of personalization and relationship building that we would prefer for our members,” Mason said.
A kid’s play area will also be included in the pilot branch redesign, NCR said. The company’s TCRs dispense and deposit cash and are designed to interface with a credit union’s teller application through NCR’s APTRA Cash Connect software, the company said.
