How do you balance member service with operational efficiency? Manage overstaffed branches? Process transactions better?
The Filene Research Institute's George Hofheimer and CorePROFIT's Joseph Prunty discuss how credit unions can address the challenge of serving members well (and serving members differently) while keeping operating expenses in line.
This video is a live stream from June 14, 2012.
“Lunch With Ed” series so far:
May 17, 2012 - George Hofheimer and Matt Davis on Gamification and Innovation
May 31, 2012 - George Hofheimer and Ben Rogers on the Secrets of Great Mid-Level Managers
June 14, 2012 - George Hofheimer and Joseph Prunty on Serving Members Well
June 28, 2012 - George Hofheimer and Ben Rogers on Digital Branding