Xtend Inc. said its contact center handled more than 25,000 calls and Web chats in April, a new record for the 10-year-old CUSO in Grand Rapids, Mich.
That traffic included more than 700 leads from members and clients that were passed on to credit unions and CUSO partners, Xtend said. The total included inbound and outbound member service calls, outbound business-to-business calls, lending hotline calls and Web chats.
“Over the last few months, we got the go ahead for several major inbound and outbound projects, so we knew it was going to be all hands on deck for our call center going into spring,” said Xtend President Scott Collins.
Xtend said it now provides contact center and other services to more than 150 credit unions and is owned by 65 credit union partners.
