CO-OP Financial Services announced that it is partnering with Diebold Inc. to test two-way video member service on CO-OP Network at Diebold automated teller machines.
“As ATMs continue to provide more capabilities to the user, two-way video support is the next step in ensuring the member can conduct their business quickly and easily,” said Stan Hollen, president/CEO at CO-OP. “This initiative is an extension of the partnership formed between CO-OP Financial Services and Diebold to deliver enhanced self-service capabilities for the member and complete ATM management services for the credit union.”
The new capability is designed to provide financial institutions the opportunity to expand the member relationship. The service will also facilitate additional call center services such as transfers and account opening. The member can connect to a call center customer service representative for real-time, face-to face interaction via two-way video. The service integrates with either a credit union call center or, for 24/7 member service, the CO-OP member center. CO-OP Financial Services will provide the terminal driving capability and network access, and Diebold will provide member identification and video services to support the two-way video capabilities.