Heritage Federal Credit Union Deploys Knowledge Base
The $418 million Heritage Federal Credit Union in Newburgh, Ind., said it now is using the SilverCloud Breeze knowledge management solution to serve its 42,000 members online.
Questions are typed into a search box on the credit union’s website and 95% of them are able to be answered in real time, the credit union said.
“The recent addition of this website search is just another way we incorporate new technology into our business operations with the ultimate goal of improving our 42,154 members’ experience with Heritage Federal Credit Union,” said Ruth Jenkins, the credit union’s president/CEO.
New Hampshire-based SilverCloud Systems provides knowledge management solutions to more than 240 financial institutions. Heritage FCU’s is the first deployment in southwest Indiana, the credit union said.