Jeff Johnson Creates New Standard for Credit Unions
Jeff Johnson has spent the past 15 years helping his credit union and the industry itself compete in the fast-changing world of delivery of financial services.
His co-workers and peers say he has helped set new standards for bringing together technology and member service, figuratively and now literally. Johnson is the senior vice president and chief information officer at the $1.6 billion Baxter Credit Union in Vernon Hills, Ill.
They list his accomplishments as:
• Working with a cross-discipline team to help put risk management at the center of all new process implementations and daily operations.
The CUFX project is seen as an answer to the need to integrate business and technology requirements specific to the world of credit unions. Its history traces to the beginnings of software that, among other things, made the Internet a business tool.
Middleware to connect multiple platforms first emerged, as did well-known standards such as XML (the standard for much of the early integration) and then OFX (standardized specs for the financial industry to use to, for instance, download online banking transactions into Quicken.)
“The response and support has been awesome,” Johnson said. “We have had numerous volunteers developing specifications and a long list of people wanting to contribute. Everybody who hears about CUFX seems to ‘get it.’”
That includes what many figured would be the toughest nut to crack: the vendors, including core processors, who serve the industry and have a financial stake in protecting their technical turf. So far, so good, participants said, including one veteran middleware specialist.
The feeling is mutual.
“I’m very impressed with Jeff’s large-scale initiative of creating standards for the credit union industry,” said last year’s IT Executive of the Year Trailblazer award winner, Heather Moshier.