Trailblazer 40 Below: Anderson Is On a Search and Rescue Mission
With the philosophy of life being too short to do something you don’t enjoy, seven and a half years ago Nathan Anderson, executive vice president/chief operating officer at Mountain America Credit Union, had an opportunity to take his career in a different direction and has never looked back.
“You can say hello, shake their hand, call them by their names and that’s all nice, but you’re still not serving them unless you help them,” said Anderson. “So with our rescue loans, we feel it’s our responsibility and our job to take a look at our members’ loans, credit cards and if we can rescue them from paying higher rates or fees. We’ve called it our search and rescue mission. It’s been an evolution, and each year we’ve seen improvement. In 2011, we rescued $91 million in loans and the previous year it was $50 million. Each year gets a little better, as more employees catch the vision.”
When Mountain America’s sales and marketing departments merged in 2005, Anderson took on additional responsibilities, and two years later, he was promoted to the position of chief marketing officer. He brought all creative work in-house, built a strong group of talented employees and created an event marketing team. In 2008, he was promoted to his current role as chief operation officer overseeing the credit union’s 62 branches as well as lending, the investment program, business services, deposit operations, the call center and electronic services. During what has been one of the toughest economic downturns, Mountain America has experienced growth in areas such as business services and commercial and real estate lending.